Changing People in Times of Organisational Change
Course Duration: One Day
Target Audience:
This programme has been designed to assist managers needing to develop and improve their management of change skills.
Course Objectives:
Develop increased knowledge of the nature of change and the causes of resistance to change at both organisational and individual levels.
Develop leadership techniques of planning for and dealing with change processes and creating a positive change environment within organisations.
Be able to handle individual and group resistance to change in an effective and constructive manner.
Develop appropriate Action Plans for dealing with change issues by participants in their own work environment.
Course Outline:
Introduction, Objectives and Expectations
Introduction to Change Management Process
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Concept of change today and current environmental factors
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Challenge for managers in initiating and leading change in organisations
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Review of changes taking place participants’ organisations
Nature of Change
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From organisational to individual perspective
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Types of change – structural, social, behavioural change issues
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Impact of change on organisations and their staff
People’s Reaction to Change
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Human flexibility and adaptability to a changing environment
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Barriers and resistance to change – typical examples
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Most common reasons for resistance, typical behaviour patterns
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Primary impact on people of organisational changes
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The personal change cycle
Creating an Environment that Reduces and Overcomes Resistance
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Looking at behaviour patterns
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Covey’s circles of influence and control
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Factors that managers should address in achieving acceptance of / commitment to changes
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Managers role as leaders of organisational change
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Cotter’s 7 Stage Model for leading change initiatives
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Developing trust and confidence
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Developing a strategy for introducing change
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Formalising real consultation processes in times of change
Leading and Managing Change Workshop
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Discussion and development of group and individual Action Plans for leading and managing change from participants’ viewpoint and their position of responsibility
Programme Review and Evaluation
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Use will be made of open group discussion, exercises and role-plays with analysis and feedback