Changing People in Times of Organisational Change
Course Duration: One Day
Target Audience:
This programme has been designed to assist senior managers who are responsible with handling communications with a range of stakeholders groups.
Course Objectives:
Develop improved skills in communicating with internal and external stakeholder
audiences as required in a senior management role.
Be able to undertake effective planning and preparation for critical communications
events and incidents even in unpredictable situations.
Be capable of handling different audience interactions relating to both positive and
negative communications issue.
Develop the ability to handle audience interactions including questions / answers /
conflict / aggression and self-management.
Undertake practice communications events with feedback and analysis on
communication style and delivery technique using video recording and playback.
Course Outline:
Introduction, Objectives and Expectations
Communications Exercise
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Group exercise in responding to an organisational event at short notice
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Review of exercise and evaluation of key factors that affect communications
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Planning for potential communications event – contingencies and responsibilities
Characteristics of Effective Communicators
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Delivery and clarity of communication
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Visual presentation - application
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Body language - using and reading
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Handling audience interaction and confrontation
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Giving and receiving feedback
Individual / Small Group Exercise – Challenging Communications Events
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Exercise Briefing for communicators and audiences
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Preparation for communications event
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Delivery of communication with video recording
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Replay with analysis and feedback
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Group review of learning from the exercise
Development of Individual Action Plans for Improved Communications Effectiveness
Programme Review and Evaluation
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Use will be made of open group discussion, exercises and role-plays with analysis and feedback