Communications Effectiveness
Course Duration: One Day
Target Audience:
This programme has been designed to assist anyone needing to develop and improve elements of their interpersonal communication skills.
Course Objectives:
Develop improved interpersonal communications techniques. Be capable of selecting the most appropriate communication methods. Develop awareness of key factors in handling interpersonal interactions. Develop written communication skills for use in emails and reports. Be able to give and receive communications in an effective manner. Be able to handle difficult interpersonal behaviours successfully.
Course Outline:
Introduction, Objectives and Expectations
Introduction to Effective Personal Communications
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Basic factors in communication
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Evaluation of key aspects involved through exercises with discussion
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Identification of participants primary media of communication
Critical elements to be managed in interpersonal communication
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Spoken word - application and issues
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Written word - application and obstacles
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Visual presentation - application
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Body language - using and reading
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Effective and active listening techniques
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Giving and receiving feedback
Key Aspects of written communications
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Primary written communications options
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Use of electronic media for effective results - Do’s and don’ts of email
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Report writing principles
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Planning and preparation – objective format, structure and summaries
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Use of language and grammar
Interpersonal Skills for Spoken Communications
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Principles of body language – key factors for sending and receiving
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Developing assertive approaches to communications and interactions
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Handling different interactions and behaviours including situations of confrontation and aggression
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Transactional analysis techniques for achieving outcomes
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Communicating at meetings effectively – getting the message across
Development of Individual Action Plans for Improved Communications Effectiveness
Programme Review and Evaluation
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Use will be made of open group discussion, exercises and role-plays with analysis and feedback.