Front-Line People Management Skills
Course Duration: Three Days
Target Audience:
Aimed managers, supervisors, and team leaders who wish to enhance their people management skills.
Course Objectives:
Develop awareness of management activities and processes
Develop ability to motivate staff using modern approaches
Develop effective teamwork and leadership skills
Have assessed personal interactive style in dealing with others
Be able to effectively handle situations of conflict and aggression using conflict resolution techniques
Develop skills to address performance issues, formally and informally, with team members that result in a positive outcome
Course Outline:
Introduction to the Programme
Group Involvement Exercise with Feedback and Analysis
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Planning and organisation
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Communication
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Team working
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Decision making
Motivation at Work
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Definition of motivation
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Primary motivational theories
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Understanding people’s motivation at work – Intrinsic and extrinsic
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Modern approaches to motivating people at work
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Empowerment and involvement processes
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Giving and receiving feedback – positive and negative
Team Building and Teamwork
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Leader and team player
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Effective team characteristics – achieving synergy
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Developing team processes including consensus, common focus and team member interactions and communications
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Measuring team performance
Individual Action Planning to apply Learning within the Workplace
Team Leadership Skills
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Leadership and management defined
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Leadership styles and modern approaches to leadership
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Transformational leadership and managing change processes
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Development of action centred leadership model based on task, team and individual focus
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Role of manager as facilitator and coach in the modern working environment
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Managing teams for results, using effective techniques to achieve goals
In-Depth Leadership Exercises with Analysis, Feedback and Identified Learning Gains
Effective Delegation
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Planned and structured delegation process
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Identifying appropriate tasks to delegate
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Ensuring necessary resources and skills are available
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Planning task transfer and monitoring progress, providing coaching and mentoring skills
Individual Action Planning to Apply Learning within the Workplace
Personal Interactive Techniques for Influencing Others
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Completion of interactive style profile with analysis and feedback
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Identification of moving skills used in influencing and conflict situations and their application to the profiling model
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Use of conflict resolution methods including moving skills and transactional analysis for successful solutions
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Emotional Intelligence key characteristics and their influence on people management effectiveness
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Personal effectiveness – Using assertive behaviours in dealing with confrontational situations
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Relevant Role-Plays with analysis and feedback
Defining Performance
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Establishing what performance means
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Determining roles and outcomes
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Setting performance indicators and methods of measurement
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Setting required standards
Managing Performance Techniques
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Communicating standards and measurement criteria
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Monitoring performance
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Addressing performance issues and giving feedback – Formal and informal
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Motivation, discipline handling techniques and performance coaching
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Role-Plays with analysis and feedback