Root Cause Analysis
Course Duration: 90 Mins
Target Audience:
Persons who wish to learn more about Root Cause Analysis
Course Objectives:
This session will provide an overview of how to get to the root of workplace problems so that underlying systems and processes can be improved.
Course Outline:
Content
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Learn how to perform a root cause analysis
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The importance of writing a Problem Statement
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How to identify the difference between symptoms and root causes
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How to collect data through interviews and analysis
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An overview of the techniques used in root cause identification including: Pareto analysis, Fishbone Diagrams and The Five Whys