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    Root Cause Analysis

    Course Duration: 90 Mins

    Target Audience:

    Persons who wish to learn more about Root Cause Analysis

    Course Objectives:

    This session will provide an overview of how to get to the root of workplace problems so that underlying systems and processes can be improved.

    Course Outline:

    Content

    • Learn how to perform a root cause analysis
    • The importance of writing a Problem Statement
    • How to identify the difference between symptoms and root causes
    • How to collect data through interviews and analysis
    • An overview of the techniques used in root cause identification including: Pareto analysis, Fishbone Diagrams and The Five Whys
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